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Tutorial and Academic Coaching Services: What to Expect

About Tutorial & Academic Coaching

You can find Tutorial and Academic Coaching Services in the Learner Centre
2nd floor, Singhmar Centre for Learning (Downtown Edmonton Campus)

Are you a regional, online, or evening student who can't meet in person?
We will meet you online! Once you book an appointment you will receive additional information on how to log-in to your session through an online program called Zoom. Using this program, you will be able to chat, speak to us, and even share your screen.

You can sign up for a drop-in tutorial or coaching session using the touchscreen located at the Tutorial and Academic Coaching Services desk.

If you want to learn how to use it before your session, please click on the document below:

Please bring the following to your session:

  • Pen/pencil
  • Paper
  • Assignment instructions and rubric
  • Any class notes, readings, textbooks, and other materials related to what you are working on
  • Any specific questions you have!
  • Any other materials you need to do your work. (E.g.: Calculator, periodic table, laptop, etc.)


If you want help with organization and planning, please bring:

  • Course outlines (or a list of dates for exams and assignments)
  • Calendar or planner
  • Binder with dividers


Before you come in, read the assignment or notes, and try the work yourself.

Your session will be the most helpful to you if you have clear questions for the session. If possible, prepare questions or topics to cover in the given time period.

(Remember that a drop-in session is 15 minutes and an online session is 30 minutes.)

  1. If there are many students signed in who are all doing the same work, we may ask to work with you together in a group. This way, you and other students have the chance to work with us during busy periods.
  2. We will introduce ourselves and ask you what you are working on. If you are working on an assignment, please bring the assignment information and rubric, and your class notes and other materials. If you have specific questions, that's great! Make sure that you have already tried the work by yourself.
  3. We will work with you. We may not be able to cover everything in this time. However, we will give you resources for practice and invite you to sign up again later. It is important that you work by yourself on the assignment before signing up again.
  4. At the end of the session, we will help you remember what we covered in the session and help you decide on your next steps.

Online sessions are 30 minutes, and drop-in sessions are 15-20 minutes.


Ayuuba BA, MA. M.S.Ed

Ayuuba was born and raised in Ghana in West Africa. He had his Bachelor of Arts degree at Kwame Nkrumah University of Science and Technology, Ghana. He pursued his graduate studies at Purdue University in the United States where he obtained a Master of Science in Education with specialty in special education, as well as a Master of Arts in Languages and Cultures (French). While pursuing his graduate studies at Purdue University, he worked as a graduate teaching assistant. Prior to that he practiced as an English and French tutor at the Ghana Institute of Languages. He has spent some time with Aurora College in the Northwest Territories as a Community Adult Educator.  He enjoys working with students and takes delight in their academic success. He spends his spare time with family, staying indoors and watching movies.


Ibby BSc, BEd

I was born in Nigeria and moved to Canada to start my university education. I received my Bachelor of Mathematics from Carleton University and my Bachelor of Education from the University of Ottawa. After completing my Bachelor of Education, I moved to Edmonton, worked at NorQuest for a year before returning back to Nigeria to teach. I came back to Edmonton after teaching and found my way back to NorQuest. I enjoy traveling, cooking and spending time with my family and friends.


Katharine BMus, BSc, BEd 

Born and raised in Edmonton, I have moved back and forth between Edmonton and Calgary in my adult life. After completing a BMus at the University of Calgary, I returned to Edmonton to teach privately. During this time I realized how much I missed mathematics, so I completed a BSc in Mathematics and a BEd in Secondary Education at the University of Alberta; I also began tutoring at the Edmonton John Howard Society.  After graduation, I taught junior high mathematics and music in Calgary from 2009 to 2013 before returning to Edmonton. I have been part of the NorQuest math and science tutorial team since January 2014, and am delighted to be working with adults again. I enjoy music, playing card games, and reading.

Kristina BA (Hons), MA, BEd
Although I was born and raised in Calgary, Edmonton has been my home for the past fourteen years. In 2015, I graduated from MacEwan University with a Bachelor of English (Honours) before attending University of Alberta to pursue a Masters in English and Film Studies. Upon completion of the program in 2016, I pursued a Bachelor of Education with specializations in English Language Arts and English as a Second Language. In 2018, I graduated from the program with distinction. Throughout my academic career, I tutored a diversity of students and hoped to continue supporting adult learners in a diverse learning environment when I graduated. I was excited about the opportunity to tutor at Norquest and am thrilled to now be a part of the Learning Support Team. My hobbies and interests include fitness, hiking, listening to podcasts, and reading.

Kyle BSc, BEd

I was born and raised here in Edmonton, Alberta. After graduating from the University of Alberta with bachelor degrees in Sciences and Education, I spent several years teaching in rural Alberta including Elk Point, Lamont and Fort Saskatchewan before finding my way here to NorQuest. During the winter I enjoy playing sports like volleyball while in the summer I try to go camping in the mountains as often as possible.

Melissa BEd

Born and raised in a small farming community in Northern Alberta, I came to Edmonton to pursue my Bachelor of Education degree at the University of Alberta and stayed in the greater Edmonton area.  After completing my BEd and spending some time travelling in Europe and Asia, I started my teaching career west of Edmonton where I taught for eight years in K-9 schools.  I then worked as an Academic Success Coordinator at a local college and began pursuing my Master of Education degree.  Recently, my family and I took a gap year to live and work in Hong Kong and took advantage of travelling opportunities in Asia.  I enjoy spending time with my family and taking our dog, Lucy, for walks in the river valley.‚Äč

Moises BSc, BEd

I was born in El Salvador and then moved to Canada in 2010. I graduated from MacEwan University with a Bachelor of Science (Major in Biology and Minor in Chemistry) before attending The King’s University to pursue an after degree in Secondary Education. Throughout my academic career, I have tutored and mentored many immigrant students. I hope to continue supporting newcomers with my experience, knowledge and skills in the complex modern school environment. I have also been a substitute teacher for Elk Island School District which have allowed to be more adaptable to teach different classes. I started at NorQuest College in July 2019 and I am excited about the opportunity to tutor and coach students in Academics and also in Math and Science. I enjoy spending time with my family and friends, going for walks to the park, and playing the guitar. I also love Spanish Churros!

Nettie BEd, BSc 

Hello!  I have lived in Edmonton my whole life, despite my aversion to cold weather! My first experience tutoring others was in high school and although I didn’t realize it at the time, it influenced my decision to pursue teaching later on. After completing my Bachelor of Science and Bachelor of Education at the University of Alberta, I worked in various positions supporting students with disabilities at NAIT and the U of A. What I love most about working at NorQuest are the many opportunities I have to share and learn from students and colleagues. In my spare time, I enjoy practicing hot yoga, doing calligraphy and discovering new restaurants in the city.


Travis BSc, MSc

I am a huge nerd. West coast born and raised, I attended the University of Victoria for my Bachelor of Science degree. I majored in chemistry, but took a bunch of other science courses for fun. After that, I moved to Ottawa to pursue a Master of Science degree in organic chemistry. There, I discovered underwater hockey, one of the world’s more obscure sports. After graduate school, I was offered a job in Edmonton working for Gilead Sciences, a growing pharmaceutical company; I spent four years there as both a research chemist and a trainer for new employees. In October 2016, I joined NorQuest as a full-time science and math tutor and I am excited to share my love of science with the students! I am an avid reader, cook, explorer, Winnipeg Jets fan, and foundry of useless knowledge.

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Common Questions

Will my grades improve if I come to Tutorial and Academic Services?

We hope so! We want to help you become a more confident, independent student, and that will definitely help improve your grades. If you come often, you will learn strategies and skills that will make you successful in and out of school.

We cannot guarantee that your grade will go up, especially if you only come once right before your assignment is due. To do your best, make sure you come early and come often!

What is the difference between the Tutorial and Academic Coaching Services and the Writing Centre?

If you are looking for in-depth writing help, especially for longer assignments like essays, we suggest you book an appointment with the Writing Centre. A writing tutor or librarian can help you with any step of the writing process – from planning your paper to properly citing your sources. Visit the Writing Centre website for more information.

A drop-in session at Tutorial and Academic Coaching Services is best if you are working on reading comprehension, grammar exercises, study skills, and short writing assignments (like paragraphs).

If you can't get an appointment with the Writing Centre, don't worry! You can still come to Tutorial and Academic Coaching Services with your writing questions.

Can I get help with my resume or cover letter?

You can get employment assistance at Student Career and Employment Services.

Can I get help with my application letter for an award?

For help applying for awards, please book an appointment with the Scholarships & Awards Advisor in room A125 (CELT Building at the Downtown Edmonton Campus), or send your quick question to

Can I get help with group projects?

Yes! We are happy to work with small groups of students. If you are working on a group project, everyone in the group needs to be present. Otherwise, we can only help you with the parts that you worked on by yourself.


Standard Practices


All Services:

Monday - Friday

8 am - 6 pm


8 am - 4 pm

Please note we are closed every Thursday 10 am - 11 am as well as weekends with statutory holidays

CLOSED Saturday November 9th through Monday November 11th


Email us:

Ask us in person: Learner Centre, 2nd floor of the Singhmar Centre for Learning (downtown Edmonton campus)

Call us: 780-644-5864 or toll free at 1-866-534-7218