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Tutorial and Academic Coaching Services: What to Expect

About Tutorial & Academic Coaching

You can find Tutorial and Academic Coaching Services in the Learner Centre
2nd floor, Singhmar Centre for Learning (Downtown Edmonton Campus)

Are you a regional, online, or evening student who can't meet in person?
We will meet you online! Once you book an appointment you will receive additional information on how to log-in to your session through an online program called Zoom. Using this program, you will be able to chat, speak to us, and even share your screen.

You can sign up for a drop-in tutorial or coaching session using the touchscreen located at the Tutorial and Academic Coaching Services desk.

If you want to learn how to use it before your session, please click on the document below:

Please bring the following to your session:

  • Pen/pencil
  • Paper
  • Assignment instructions and rubric
  • Any class notes, readings, textbooks, and other materials related to what you are working on
  • Any specific questions you have!
  • Any other materials you need to do your work. (E.g.: Calculator, periodic table, laptop, etc.)


If you want help with organization and planning, please bring:

  • Course outlines (or a list of dates for exams and assignments)
  • Calendar or planner
  • Binder with dividers


Before you come in, read the assignment or notes, and try the work yourself.

Your session will be the most helpful to you if you have clear questions for the session. If possible, prepare questions or topics to cover in the given time period.

(Remember that a drop-in session is 15 minutes and an online session is 30 minutes.)

  1. If there are many students signed in who are all doing the same work, we may ask to work with you together in a group. This way, you and other students have the chance to work with us during busy periods.
  2. We will introduce ourselves and ask you what you are working on. If you are working on an assignment, please bring the assignment information and rubric, and your class notes and other materials. If you have specific questions, that's great! Make sure that you have already tried the work by yourself.
  3. We will work with you. We may not be able to cover everything in this time. However, we will give you resources for practice and invite you to sign up again later. It is important that you work by yourself on the assignment before signing up again.
  4. At the end of the session, we will help you remember what we covered in the session and help you decide on your next steps.

Online sessions are 30 minutes, and drop-in sessions are 15-20 minutes.

Ibby BSc, BEd

I was born in Nigeria and moved to Canada to start my university education. I received my Bachelor of Mathematics from Carleton University and my Bachelor of Education from the University of Ottawa. After completing my Bachelor of Education, I moved to Edmonton, worked at NorQuest for a year before returning back to Nigeria to teach. I came back to Edmonton after teaching and found my way back to NorQuest. I enjoy traveling, cooking and spending time with my family and friends.

Janet BA, MA

I grew up in Regina, Saskatchewan, and I am still allowed to go back to visit sometimes despite not being interested in the Roughriders. I finished my bachelor’s degree in Regina, and then moved to England to do my master’s degree. After that, I taught English in Japan for two years. When I moved back to Canada, I taught Religious Studies at the University of Regina and the University of Alberta while working on my PhD. I realized that I found teaching and helping my students more interesting than my research, though, so I left and have been working at NorQuest since then. On a completely unrelated note, my co-workers say I make the best lentil soup.

Jill BA, MA, PhD

Born and raised in Edmonton, I received both my Bachelor and Master degrees in English at the University of Alberta. After two month-long trips to the UK, I moved to the beautiful West Coast of Canada, where I lived for ten years. During that time, I completed my PhD in English at the University of British Columbia, and that's where my love of longboard surfing and matcha green tea began. After teaching at Kwantlen University and Douglas College in BC for several years, I lived and worked as a tutor in Toronto and Los Angeles. Now, I’m back in Edmonton permanently, and I’m elated to be a full-time professional English and Writing tutor here at NorQuest!

Katharine BMus, BSc, BEd 

Born and raised in Edmonton, I have moved back and forth between Edmonton and Calgary in my adult life. After completing a BMus at the University of Calgary, I returned to Edmonton to teach privately. During this time I realized how much I missed mathematics, so I completed a BSc in Mathematics and a BEd in Secondary Education at the University of Alberta; I also began tutoring at the Edmonton John Howard Society.  After graduation, I taught junior high mathematics and music in Calgary from 2009 to 2013 before returning to Edmonton. I have been part of the NorQuest math and science tutorial team since January 2014, and am delighted to be working with adults again. I enjoy music, playing card games, and reading.

Kristina BA (Hons), MA, BEd
Although I was born and raised in Calgary, Edmonton has been my home for the past fourteen years. In 2015, I graduated from MacEwan University with a Bachelor of English (Honours) before attending University of Alberta to pursue a Masters in English and Film Studies. Upon completion of the program in 2016, I pursued a Bachelor of Education with specializations in English Language Arts and English as a Second Language. In 2018, I graduated from the program with distinction. Throughout my academic career, I tutored a diversity of students and hoped to continue supporting adult learners in a diverse learning environment when I graduated. I was excited about the opportunity to tutor at Norquest and am thrilled to now be a part of the Learning Support Team. My hobbies and interests include fitness, hiking, listening to podcasts, and reading.

Kyle BSc, BEd

I was born and raised here in Edmonton, Alberta. After graduating from the University of Alberta with bachelor degrees in Sciences and Education, I spent several years teaching in rural Alberta including Elk Point, Lamont and Fort Saskatchewan before finding my way here to NorQuest. During the winter I enjoy playing sports like volleyball while in the summer I try to go camping in the mountains as often as possible.

Melissa BEd

Born and raised in a small farming community in Northern Alberta, I came to Edmonton to pursue my Bachelor of Education degree at the University of Alberta and stayed in the greater Edmonton area.  After completing my BEd and spending some time travelling in Europe and Asia, I started my teaching career west of Edmonton where I taught for eight years in K-9 schools.  I then worked as an Academic Success Coordinator at a local college and began pursuing my Master of Education degree.  Recently, my family and I took a gap year to live and work in Hong Kong and took advantage of travelling opportunities in Asia.  I enjoy spending time with my family and taking our dog, Lucy, for walks in the river valley.‚Äč

Nettie BEd, BSc 

Hello!  I have lived in Edmonton my whole life, despite my aversion to cold weather! My first experience tutoring others was in high school and although I didn’t realize it at the time, it influenced my decision to pursue teaching later on. After completing my Bachelor of Science and Bachelor of Education at the University of Alberta, I worked in various positions supporting students with disabilities at NAIT and the U of A. What I love most about working at NorQuest are the many opportunities I have to share and learn from students and colleagues. In my spare time, I enjoy practicing hot yoga, doing calligraphy and discovering new restaurants in the city.

Sarah-Jean BA 1st Class Honours, MA

I have moved back and forth between Calgary and Edmonton areas all my life and completed my BA First Class Honours in English from the University of Calgary. After a brief stint in Hamilton to obtain my MA in Cultural Studies and Critical Theory at McMaster University, I made Edmonton my home, and I have spent several years since 2008 as a private English tutor, a tutor at NAIT for students with disabilities, and an instructor at NAIT in Academic Upgrading, Effective Communications, and Strategies for Student Success. I love creative writing and reading, walking in Mill Creek Ravine with my partner and my dog, and picking weeds in the woods to include in my plant-based cooking. I have been with NorQuest since September 2016.

Shirley BSc, BEd

I was born and raised in Edmonton, Alberta. I completed my Bachelor of Science and Bachelor of Education at the University of Alberta. After teaching for a couple of years in rural Alberta, I moved back to Edmonton where I have been teaching at various schools since that time. In my spare time, I enjoy staying active and trying new fitness classes.

Travis BSc, MSc

I am a huge nerd. West coast born and raised, I attended the University of Victoria for my Bachelor of Science degree. I majored in chemistry, but took a bunch of other science courses for fun. After that, I moved to Ottawa to pursue a Master of Science degree in organic chemistry. There, I discovered underwater hockey, one of the world’s more obscure sports. After graduate school, I was offered a job in Edmonton working for Gilead Sciences, a growing pharmaceutical company; I spent four years there as both a research chemist and a trainer for new employees. In October 2016, I joined NorQuest as a full-time science and math tutor and I am excited to share my love of science with the students! I am an avid reader, cook, explorer, Winnipeg Jets fan, and foundry of useless knowledge.

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Common Questions

Will my grades improve if I come to Tutorial and Academic Services?

We hope so! We want to help you become a more confident, independent student, and that will definitely help improve your grades. If you come often, you will learn strategies and skills that will make you successful in and out of school.

We cannot guarantee that your grade will go up, especially if you only come once right before your assignment is due. To do your best, make sure you come early and come often!

What is the difference between the Tutorial and Academic Coaching Services and the Writing Centre?

If you are looking for in-depth writing help, especially for longer assignments like essays, we suggest you book an appointment with the Writing Centre. A writing tutor or librarian can help you with any step of the writing process – from planning your paper to properly citing your sources. Visit the Writing Centre website for more information.

A drop-in session at Tutorial and Academic Coaching Services is best if you are working on reading comprehension, grammar exercises, study skills, and short writing assignments (like paragraphs).

If you can't get an appointment with the Writing Centre, don't worry! You can still come to Tutorial and Academic Coaching Services with your writing questions.

Can I get help with my resume or cover letter?

You can get employment assistance at Student Career and Employment Services.

Can I get help with my application letter for an award?

For help applying for awards, please book an appointment with the Scholarships & Awards Advisor in room A125 (CELT Building at the Downtown Edmonton Campus), or send your quick question to

Can I get help with group projects?

Yes! We are happy to work with small groups of students. If you are working on a group project, everyone in the group needs to be present. Otherwise, we can only help you with the parts that you worked on by yourself.


Standard Practices


All Services:

Monday thru Thursday: 

8 am - 6 pm


8 am - 5 pm


12 pm - 4 pm *There will be no Math/Science help Saturday June 8th*

Note: we are closed every Thursday from 10-11 a.m.


Email us:

Ask us in person: Learner Centre, 2nd floor of the Singhmar Centre for Learning (downtown Edmonton campus)

Call us: 780-644-5864 or toll free at 1-866-534-7218