ProctorU uses various tools to ensure a high level of academic integrity is maintained. They use multiple identity verification methods to ensure the test taker is who they say they are, and they use both technology and a live proctor to ensure the test taker and their screen is monitored at all times. Videos of exam sessions are reviewed by both ProctorU and Test Centre staff, should there be flags for potential breach of academic misconduct. Below are some FAQs provided by ProctorU.
What are some of the different ID verification methods you use?
A: ProctorU uses biometrics like facial recognition to make sure the right person is taking each
test. As part of the identity verification process on our platform, a test-taker will take a picture of
their photo ID. Facial recognition software matches the ID to the face of the test-taker to ensure
that it matches. The photo of the ID is stored for 7 days for potential review if there are any
mismatches then deleted. This biometric data is used only for purposes of Identity verification
of the test-taking process.
Similar to the way you use your face to unlock a phone?
A: Exactly. That’s the same type of technology. Depending on the type of test we also can
use keystroke recognition to make sure we match the test-taker’s typing rhythm and speed.
Test-takers are informed about and consent to any biometric collection before their test starts.
This data is used specifically as part of identity verification for the testing process.
That covers the identity of the test-taker. What do you do to make sure the testing
process is fair and test-takers aren’t googling answers or reading them off their palm?
A: Depending on the parameters set by the test-taker or institution, ProctorU can do several
things, all of which are disclosed to the test-taker before the test starts. We can use an
application to lock down access to the internet or other computer files during the test. This
application doesn’t give anyone else access to the test-taker’s computer during the test and it
doesn’t affect the user’s device after the test ends. We also use video and audio recording
during the test. These recordings are monitored in real-time by our technology and proctors to
identify any violations of the institution’s testing parameters. The proctors are also recorded and
are prevented from having any other devices while they are monitoring test-takers, so they can’t
compromise a test’s integrity either.
As part of the contract process, ProctorU underwent a full security review by the college's IT department, and a full privacy review by the college's Compliance department.
Does ProctorU ever do anything else with the recordings or the student’s
A: No. The information and recordings belongs to the testing institution and ProctorU acts as the
service provider. ProctorU does not own the data, the institution or organization does. They don’t sell or
otherwise monetize any data from test-takers and never market to test-takers nor allow any
of their service providers to do so.