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Instructor Guide - Proctor U: What is eProctoring?

eProctoring Guide for Instructors - Proctor U

What is eProctoring?


eProctoring is a third party online exam proctoring service. Both live proctoring and technology (AI) is used to monitor students as they write their exams in any private location of their choosing. For additional information about the student's experience getting ready for the exam, you can view 2 short videos. The first video is provided to the student in their appointment confirmation email, and briefly explains what they should know about their appointment. The second short video shows what students go through when they create and account and book an appointment. *NOTE: NorQuest does not ask for Public Records Challenge Questions, as described in the video. This does not apply to us. 

Currently, NorQuest is using ProctorU's live-proctoring services to provide online Testing Services. Here are some basics:

• A student creates an account directly with ProctorU. This should occur at the beginning of term, so that they can verify they have the required technology and understand what to expect.
• Once the exams are configured in Proctor U by the Test Centre, an "exam invitation" ProctorU link within the Moodle course will become available, and students can book their exam by logging into their ProctorU account. 
Students can book their appointment and write their exam anytime, 24/7. It is the student's responsibility to write their exam within the required date range set by their instructor.
• Students have up until 72 hours in advance of their exam to book their exam. If they book later than this a small convenience fee will be paid directly to ProctorU.
• The student shows their NorQuest ID (or any government issued photo ID) and has their picture taken. During the exam, the student is asked to show their exam writing location to the live proctor by panning their camera around the room. Students must write in a private space with no one else visible. 
• Both their face and their screen is monitored by the live ProctorU proctor for the entirety of their exam, and both the screen and student is capture on video. 
• Videos are reviewed and flagged for any suspicions of academic misconduct by both ProctorU and the Test Centre. 



Technical requirements for students

If a student is not sure what these requirements mean, they can log-in to their ProctorU account and test their equipment. They can also access technical support from ProctorU from within their account. 

Please note: it has been agreed by the faculty eProctor Launch working group that students who lack the required technology will be referred to their instructor/program for resolution. E.g. does the student qualify for a college loaner laptop? can the student purchase a webcam? borrow one from friends? is there an alternate form of assessment the student can take? After all other options are exhausted, an instructor/program chair can contact testing centre to see if the student can write in-person at testing centre (provided they live in Edmonton). The physical test centre is open for in-person testing in a highly limited capacity for students in extenuating circumstances only.

Students must use a desktop or laptop computer. It is not recommended to use computers at a public place or workplace, as they will likely have security software on them that will block ProctorU. 

Type Minimum Recommended
Mac Users OS X 10.5 or higher OS X 10.13 High Sierra
Webcam 640×480 resolution 1280×720 resolution
Internet Download Speed .768 Mbps 1.5 Mbps
Internet Upload Speed .384 Mbps 1 Mbps
RAM 1024 MB 2 GB
 Ports 1935, 843, 80, 443, 61613, UDP/TCP

1935, 843, 80, 443, 61613, UDP/TCP



Students can NOT use:

  • Google Chromebooks (supported for automated proctoring only)
  • Android tablets (Nexus 7, etc.)
  • iOS tablets (iPad, iPad mini, etc.)
  • Linux operating systems
  • Microsoft Windows 10 in S mode
  • Microsoft Surface RT
  • Note: ProctorU does not proctor computers running within virtual machines. If a student is running within a virtual machine when they connect, they will be asked to exit the virtual machine and reconnect using their host operating system.

Standard student exam rules set by ProctorU

As the instructor, you have the ability to set exam/course specific rules, such as whether or not scrap paper or additional software is allowed. You will submit this information to the Test Centre so that ProctorU allows for these during the exam. In addition to whatever rules you set, there are standard ProctorU rules that are not configurable.

All third-party programs must be closed, with exception of assistive technology software for students with disabilities who have exam accommodations, and with exception of software authorized by the instructor (e.g. Word, etc)

• No head or face coverings, except those that are for religious reasons
• Talking aloud: unless you have an exam writing accommodation, talking or whispering aloud during the exam is not allowed.
• Being out of camera view: your face, chin to forehead, needs to be in the camera view at all times.
• Anyone entering your testing area: you may not have anyone else in your testing location with you.
• Anyone talking to you while you are in your testing area: additional noises, including other people talking to you, while you are in your exam is not allowed.
• Looking off-screen: if you are not allowed any materials, your eyes should stay on the screen at all times while testing.
• Utilizing materials that are not allowed: you are only allowed the permitted materials allowed by your instructor.
• Taking pictures or screenshots of the exam: taking pictures while in your exam, including screenshots, is not permitted. If you are on a Mac and have a live human proctored launch your exam, your proctor may turn off the ability to use your keyboard screenshot hotkeys.
• Copying and pasting any elements of the exam: in most cases, our system will not allow you to copy and paste any content from your exam. Regardless of whether you can or cannot perform this function, our system will capture all copy and paste events that occur.
• Utilizing a virtual machine: virtual machines can be detected through the pre-exam system check, and are not allowed.
• Utilizing a secondary monitor: you are only allowed to use one monitor attached to one computer during your exam.
• No cell phones or other devices.