Research Guides: Health Administration & Technology: Communication

The Blue Book of Grammar and Punctuation
A reference guide and workbook online, containing exercises and tests with answers in the areas of grammar and punctuation.
General Writing Resources
These resources will help you with the writing process: pre-writing (invention), developing research questions and outlines, composing thesis statements, and proofreading. From OWL at Purdue University.

BBC Learning English - Telephone Challenge
In this interactive game, you will answer different telephone scenario pathways and feedback is given for each telephone response.
Professional Telephone Skills and Etiquette
Learn how to answer a call, how to ask and answer questions, and other telephone etiquette tips.

Communication Access
Tips for improving access to services for people with communication disabilities. From MyHealth Alberta.
The Four Basic Styles of Communication
Overviews of passive, aggressive, passive-agressive, and assertive communication styles.
Non-Verbal Communication in the Workplace
Definition of workplace and interpersonal non-verbal communication methods.
Verbal vs. Non-Verbal Communication
Discusses effective verbal and non-verbal communication strategies.

NorQuest College Library