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Library Virtual Services

What is Library Pick Up?

  • Library Pick Up is a service that allows NorQuest students and staff to place holds online and pick them up from campus. When your holds are ready, you will receive an automated email to your student or staff email address. Once they are ready, you will have 10 days to come pick them up. 

Who Can Use This Service?

  • NorQuest students and staff
    • If you live outside the Greater Edmonton Area or if coming to campus during pick up hours is not possible, contact the library at to learn how you can receive your books by mail.
    • If you are unable to come to campus due to illness, self-isolation, or other circumstances, you may send somebody to pick up on your behalf. Please note that we require advanced notice. The person picking up on your behalf must show picture ID and state your student ID number. 

When is this service offered?

  • Monday – Thursday
  • 8:30am – 4:30pm
    • Please note service hours are subject to change without warning. Please check the Library website for updates. 

Where do I go and what do I do?

  • Enter through the doors at Imagine Hall. 
  • Tell the security staff by the door your reason for visiting campus and answer their questions. You may be asked to show picture ID. If you have a student ID card, you can scan in at the security desk by the door.
  • Go up the stairs and turn to the left to get toSinghmar Centre for Learning. Next, go to the second floor and find the Learner Centre.
  • Call or text from outside the doors. A staff memmber will come to help you. Please be ready to show your student ID or government-issued picture ID. 
    • Phone - 780-644-6070
    • Text - 587-600-0084
  • Once you have your holds, please leave the building unless you have a lab, class or other purpose for being on campus.

What Safety Precautions are in Place? 

  • Face masks must be worn by everyone on campus. Please bring your own mask.
  • Returned items are sanitized before being put back into circulation.
  • Staff perform proper hand hygiene and wear gloves when appropriate.
  • Staff and students will maintain a safe distance from each other.

How Do I Place a Hold?

  • Search for the item you would like using OneSearch
  • When you see the item you would like, click "Place Hold"
  • A new screen will open. Click "Place Hold" again
  • Enter your 13-digit barcode number and PIN 
    • Need help getting your barcode? Email us at
  • Select NorQuest College Library as your pick up location 
  • Click "Place Hold"
    • Need help placing a hold? Email us at

Preparing to Pick Up 

  • Bring a face mask to wear on campus. All students, staff, and visitors must wear a face mask on campus. 
  • Be sure you feel well before using this service. If you feel ill or you have been exposed to somebody who is ill, please do not come to campus. 

Items Currently Excluded from Library Pick Up

  • Reserve materials, including textbooks and equipment such as cell phone chargers and whiteboard markers
  • Library-use only items

Due Dates

  • When you pick up your items, you will receive a receipt with your due dates
  • To check your due dates online, please log in to your NEOS Account


Please note that if you make use of this service your personal information will be collected under the authority of section 33(c) of Alberta's Freedom of Information and Protection of (FOIP) Privacy Act and is managed in accordance with the Act.  The information is collected as a requirement of the Public Health Authority and will be used for contact tracing, if necessary. Questions about the collection, use, and disclosure of personal information can be directed to the Library at