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Student Guide to ProctorU - ACCUPLACER

Please use this guide to prepare for your ACCUPLACER exams with ProctorU.

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Taking your exam

What you can expect on your exam day

  • Important note: you cannot use your bathroom to write your exam, even if it meets all room requirements. 

  • On your exam day:

    • If you have followed all the previous steps and are still experiencing issues, please reach out to Testing Services immediately before proceeding. You can connect with us at testing@norquest.ca or 780.644.6055. 

    • If you get disconnected, ProctorU may try to phone you to help resolve the issue. Please retrieve/turn on your phone during this time. 

  • Make sure your computer passes the equipment test, and that you have installed the Guardian Browser. Click on the Prepare Your Computer section for more information and/or the Guardian Browser download link here. We also recommend for you to restart your device prior to writing your exam to free up space in your RAM. 

  • Log in to ProctorU at least 10 minutes early to get ready for your exam.

  • Make sure you are in a private, well-lit location – no one is allowed in the same room with you. Be prepared to show the proctor your room and your cleared workspace.

  • Have a government-issued photo ID (not expired) or your NorQuest photo ID ready to show your proctor.

  • There are steps to go through before your exam begins. These steps do not take away from your exam time. Your exam time does not start until the exam is opened for you. These steps may take 5-10 minutes. Please note that you are being recorded during the check-in period.

  • If your internet connection gets cut off, you may get disconnected from your exam session. Once you get internet back, log back into your ProctorU account. Select “Reconnect” on your main dashboard. If you are disconnected for too long, you may need to rebook your appointment. 

  • Note: headphones are not allowed during your exam unless you have an approved accommodation from Accessibility Services.

 

Important exam-related notes: 

  • You cannot go backward to revisit a question once you submit your answer. Be sure of your answer before you proceed! 
  • When taking your Math assessment: 
    • Some questions will provide you with a basic calculator to use. To access this calculator, click on the calculator icon from the top right of your screen. A small calculator will come up, and you are able to use it for that question only. 
    • Some questions do not come with a calculator icon. This means you need to solve the question with mental and/or written down math. 
  1. Open the ProctorU Guardian Browser and sign into your ProctorU account here. 
  2. Select 'My Sessions' from your dashboard. Your exam can be found there. 
  3. Select 'Get started' to start the pre-check process. Continue to follow the instructions. 
  4. When the proctor decides that everything is properly set up, you can begin your exam. Follow the proctor's instructions. 
  5. After your exam: inform the proctor that you completed your exam by speaking to them or messaging them through the ProctorU chat box. Follow the proctor's instructions and close the Guardian browser when everything is complete. 

 

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