Below are some common questions about logging in and downloading online resources. Click on the question to see the answer. Remember if you have any more questions you can always contact the library!
What is my student ID number, and where do I find it?
Your student ID number is the seven digit number used for many things in NorQuest College. You can find that number on your student ID card that you get at the registrar's office, or on your registration papers. If you do not have either your student ID card or your registration papers you will have to contact the registrar's office for that information. [
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What is my 13 digit barcode number, and where do I find it?
Your 13 digit barcode can be found at the bottom of your student card under the barcode. This number is used to check what materials you have checked out on your account, request books to be sent to NorQuest for you, and other important library activities. If you do not have a student ID card, visit the registrar's office to receive one. If you have any questions please don't hesitate to contact the library for more information! [close explanation]
What happens once I log in?
Once you have successfully logged in you should should see the ebook or a search page for the database you have chosen. Your session will remain active for 30 minutes as long as you do not close your browser window. Any subsequent databases you access should not require a login. [close explanation]
Why can't I renew the books I have checked out?
There are a few possible reasons that it will not let you renew your books. If you have already renewed the item the maximum number of times allowed you cannot renew it again online. If this is the case you will need to come into the library in person with the item and talk to the library staff. Another possible reason it will not let you renew a book is if another person has put a hold on the book. This means that you will have to return the item to the library. If you would like to use the book for a longer period of time you will have to put a hold on the item yourself. [close explanation]
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