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Student Guide to ProctorU

Please use this guide to prepare for your exams with ProctorU.

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Prepare your computer

Key computer requirements

  • Only a laptop or desktop computer can be used to write your exam. Chromebooks, tablets, or phones are not allowed.
  • Test your computer in advance and on the day of your exam, prior to writing your exam. You should test your computer at the location where you will be writing your exam. It is your full responsibility to ensure your device is working as intended prior to writing your exam.
    • How to Test Your Equipment: Watch this video to learn how to use the "Test It Out" process to see if your computer works okay. We recommend you do this at the beginning of term so you have time to fix any issues. Test it again the night before or morning of your exam to make sure everything is still okay.
    • Common Test-Taker Challenges: A review of potential technical issues that may arise and how to prevent them.
    • Test-Taker Support Resources: A video guide to how to get more help.
  • Do not use a computer in public place, workplace, or library. NorQuest computers, including library loaned laptops, cannot be used.
  • You cannot use: Linux operating systems, Windows 10 in S mode or Surface RT, and you may not run in a virtual machine. 

 

Programs/software that are not allowed on your device

  • Any kind of remote access program, remote desktop access solutions, or remote desktop software needs to be uninstalled prior to taking your test. You will not be able to take your test if you have these types of programs installed on your device on your exam day.
  • Programs can include, but not limited to: Anydesk, Ultraviewer, Teamviewer, Tvnserver.  

 

If you need help setting up your computer

  • On the ProctorU page: select the Chat Bubble in the lower right corner to speak to ProctorU support. You can also contact ProctorU support team on any day or at any time via the ProctorU Support Page here. 
  • If you are having misiwe pehtâkwan (formerly Moodle) issues that ProctorU cannot fix, you may try to contact NorQuest's Service Desk Team. In the rare case that no one can fix the problem, please email testing@norquest.ca and your instructor in one email to let us know what happened. We will get back to you as soon as we can. 
  1. To use ProctorU, you must have a microphone and webcam on your computer, along with the System Requirements listed below. If you are not sure what these requirements mean, you can test your computer – see step 3, below.

 

System Requirements

Type

Minimum

Recommended

Web Camera

640x480 resolution

1280x720 resolution

PC Users

Windows Vista

Windows 10 (10 S mode is not supported)

Mac Users

OS X 10.5 or higher

OSX 10.13 High Sierra

Internet Download/Upload Speed

3 Mbps

3 Mbps

RAM

8 GB

8 GB

Ports

1935, 843, 80, 443, 61613, UDP/TCP

1935, 843, 80, 443, 61613, UDP/TCP

CPU Core

4

4

 

  1. You must download the Guardian Browser to use ProctorU. Download the Guardian browser here: https://guardian.meazurelearning.com/. You can also download the Guardian Browser directly from your dashboard. 
  2. To check if everything is working properly, select 'Test Your Equipment' your ProctorU dashboard. If you need help when running this test,, a representative from ProctorU can help you online. You can get this help by clicking on 'Help Center' in the Testing your equipment screen, or by clicking on the Chat Bubble from the bottom right to speak to a ProctorU representative. 

 

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