Student Guide to ProctorU

What you can expect on your exam day

• Make sure your computer passes the equipment test, and that you have installed the Guardian Browser. Click on the Prepare Your Computer section for more information and/or the Guardian Browser download link here. We also recommend for you to restart your device prior to writing your exam to free up space in your RAM. 

• Log-in to ProctorU at least 10 minutes early to get ready for your exam.

• If you are more than 15 minutes late, you will not be able to write your exam. Note that you may receive a cost penalty for not showing up. Either way, you will need to book another appointment.

• Make sure you are in a private, well-lit location – no one is allowed in the same room with you. Be prepared to show the proctor your room and your cleared workspace. You cannot use your bathroom to write your exam, even if it meets all room requirements. 

• Have a government-issued photo ID or your NorQuest photo ID ready to show your proctor.

• There are steps to go through before your exam begins. These steps do not take away from your exam time. Your exam time does not start until the exam is opened for you. These steps may take 5-10 minutes. Please note that you are being recorded during the check-in period.

• If your internet connection gets cut off, you may get disconnected from your exam session. Once you get internet back, log back into your ProctorU account. Select “Reconnect” on your main dashboard. If you are disconnected for too long, you may need to rebook your appointment. 

• Note: headphones are not allowed during your exam unless you have an approved accommodation from Accessibility Services.