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Student Guide to ProctorU

Please use this guide to prepare for your exams with ProctorU.

Important Note:

Please do not write your exam in the Learner Centre. The noise, distractions, lack of a private space and unstable internet connection do not meet ProctorU requirements. We recommend writing your exam from home whenever possible.

If you do not have a suitable space at home, please contact Testing Services or find a quiet place through friends or family where you can complete your exam without interruptions.

Accessing Misiwe/Moodle

Please remember to have your phone on exam day. You’ll need it to verify your login (Multifactor Authentication) when accessing Misiwe/Moodle and other college systems.

If this is your first time logging in, follow the steps in the MFA Help Guide.

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Taking your exam

What you can expect on your exam day

  • Make sure your computer passes the equipment test, and that you have installed the Guardian Browser. Click on the Prepare Your Computer section for more information and/or the Guardian Browser download link here. We also recommend for you to restart your device prior to writing your exam to free up space in your RAM. 
  • Log-in to ProctorU at least 10 minutes early to get ready for your exam.
  • If you are more than 15 minutes late, you will not be able to write your exam. Note that you may receive a cost penalty for not showing up. Either way, you will need to book another appointment.
  • Make sure you are in a private, well-lit location – no one is allowed in the same room with you. Be prepared to show the proctor your room and your cleared workspace. You cannot use your bathroom to write your exam, even if it meets all room requirements. 
  • Have a government-issued photo ID or your NorQuest photo ID ready to show your proctor.
  • There are steps to go through before your exam begins. These steps do not take away from your exam time. Your exam time does not start until the exam is opened for you. These steps may take 5-10 minutes. Please note that you are being recorded during the check-in period.
  • If your internet connection gets cut off, you may get disconnected from your exam session. Once you get internet back, log back into your ProctorU account. Select “Reconnect” on your main dashboard. If you are disconnected for too long, you may need to rebook your appointment. 
  • Note: headphones are not allowed during your exam unless you have an approved accommodation from Accessibility Services.Sign into your ProctorU account
  1. Sign into your ProctorU account
  2. Select 'My Sessions' from your dashboard. Your exam can be found there.
  3. Select 'Get started' to start the pre-check process. Continue to follow the instructions.
  4. When the proctor decides that everything is properly set up, you can begin your exam. Select 'Begin exam' when ready. The proctor will enter your exam password. 
  5. After your exam: inform the proctor that you completed your exam by speaking to them or messaging them through the ProctorU chat box. Follow the proctor's instructions and close the Guardian browser when everything is complete. 

 

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