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Student Guide to Accommodated Exams

Use this guide as a reference for all your accommodated exam-related needs.

Watch this video or read the information below!

Is your video blurry? When you have the video playing, click on the gear picture (icon) on the black bar at the bottom of the video. This opens video settings. Click on 'quality' and choose a higher number, such as 720. 

When you arrive - what to expect

  • At Edmonton campus Test Centre: When you arrive, please check-in for your appointment at the front desk in Singhmar Centre for Learning (SCFL) 2-070. After you show us your NorQuest Student ID (or other government-issued photo ID), you will be given a locker to put your personal belongings (including purses and turned-off cell phones). You will then be assigned a seat.
  • At Wetaskiwin campus Test Centre: When you arrive at the Wetaskiwin Campus, please go to room 214 to check-in. All personal items (including purses and turned-off cell phones) are to be placed in the cabinet beside the Exam Administrator’s desk. After you show us your NorQuest Student ID (or other government-issued photo ID), you will be assigned a seat.
  • You will receive an email with instructions (including a link to enter your exam) in advance of the day of your exam. Click on the link at least 5 minutes prior to your appointment start-time. A member of our team will be there to greet you. Please make sure to follow instructions in your email so that your space is set-up and ready prior to your appointment.
  • It is your responsibility to make sure your computer is ready before your exam.  Check that your computer has a working microphone and webcam. These are required to write your exam online. If you anticipate your internet connection will be unstable and cause problems, please let us know when you book your exam.

DURING YOUR APPOINTMENT: what to expect

  • Late policy: Testing Services follows the same late policy rules as your program area. Showing up late may result in losing time on your exam or not being allowed to write. In exceptional circumstances, you can apply for an exam deferral with your instructor to see if you can write at a different time/date.
  • Storage of personal items: No personal items, including purses, smart watches, and cell phones are allowed in the testing room. You will be assigned a locker (or set-space, Wetaskiwin) to store your belongings during your exam. If your appointment is online, we will ask you to show us that your desk/table top and room are clear of personal items.
  • Exam room monitoring: Exam rooms and computer screens are video monitored. Photographs/screen captures and video may be used by NorQuest College for the purposes of exam adjudication. Photographs/screen captures and video may be used for investigative purposes in cases of suspected academic misconduct. Photographs/screen captures and video are collected under the authority of section 33(c) of Alberta’s Freedom of Information and Protection of Privacy Act.  For information about the collection, use, and disclosure of this information, please contact the Manager Testing Services & Learning Support, Student Services, SCFL 2-071, 10215-108 Street, Edmonton, AB T5J 1L6. Telephone 780.644.6788.
  • Seat assignment: For in-person exams, your seat is assigned at the sole discretion of the Test Centre and is based on individual accommodations, where needed. We do not accept seating change requests for any reason.

  • Leaving the Test Centre: You will not be able to leave the Testing Centre or your online appointment after you have started your exam. If you must use the washroom during the exam, you will not receive extra time on the exam. However, if you have breaks as an approved accommodation you may take these breaks. 
  • Eating and drinking: You can only bring a water bottle with a lid into the testing room. No other food or drinks are allowed unless part of your accommodation. Note: If food is part of your accommodation, you may not bring any food containing nuts inside the exam rooms (including the individual rooms); the exam rooms are nut-free zones.
  • Frequent breaks accommodation: If you have frequent breaks part of your accommodation, extra time will be built-in to your exam. During this time you may not access course materials, consult online or other resources (e.g. internet), or communicate with others about your exam. Doing so is a violation of academic integrity. 
  • Listening to music: You cannot listen to music, or wear earbuds/headphones, unless you have an approved accommodation. If writing in-person, the music will be provided by the Testing Centre or a store-bought CD/digital music can be brought in/shown to Test Centre staff. Blue tooth earbuds/headphones are not allowed. 
  • Contacting your instructor: After you start your exam, you will not be able to contact your instructor for any reason. If you have any questions about the content of your exam, write down the question(s) number. At the end of your exam, you may contact your instructor directly with your questions or concerns. 

  • Scrap Paper: You will able to use scrap paper during your exam. If you are writing in-person, the Test Centre will provide you with paper to use and will collect it from you after the exam. If you are writing online, the Test Centre will ask to see both sides of your scrap paper and ask you to tear it up after your exam is over.
  • Completing your exam: Exams must be completed at the exam end-time. If you continue to write the exam after the end-time, this is considered academic misconduct and will be reported to your instructor.

In rare cases of significant exam disruption – what to expect

A significant exam disruption occurs if a student is unable to complete an exam due to an unforeseen, uncontrollable event such as fire, an evacuation, technological failure, or other such event.

If it's safe to do so, the Test Centre will try to get exams re-started, so the exam can be completed. Extra time will be provided to make up for lost time. In some cases, we will need to re-schedule the exam with the instructor's permission. These cases include: if the exam cannot be re-started (or if extra time cannot be provided - e.g. third-party exams); a student cannot stay to complete the exam; or, if it takes more than 30 minutes for a student to return to the Test Centre once the building is safe to re-enter (where relevant).
A significant exam disruption occurs if a student is unable to complete an exam due to an unforeseen, uncontrollable event such as fire, an evacuation, technological failure, or other such event.

If it's safe to do so, the student, Accommodated Exams, and/or Computer Commons (as needed) will try to get exams re-started, so the exam can be completed. Extra time will be provided to make up for lost time. In some cases, we will need to re-schedule the exam with the instructor's permission. These cases include: if the exam cannot be re-started (or if extra time cannot be provided - e.g. third-party exams); a student cannot stay to complete the exam; or, if Accommodated Exams has lost contact with the student for more than 30 minutes.
Similarly, if the student's internet is unstable, and there is lost contact for more than 30 minutes, the exam appointment will need to be re-scheduled, with the instructor's permission. If you know your internet can be unstable, please let your instructor and Accommodated Exams know when you book your exam, so that we can discuss the potential for alternate arrangements.