Is your video blurry? When you have the video playing, click on the gear picture (icon) on the black bar at the bottom of the video. This opens video settings. Click on 'quality' and choose a higher number, such as 720p.
Exams written on a computer:
If you are writing a computer-based exam (or if you are using your computer at home to write an online exam), you must be able to use the computer and exam software independently. Also, make sure you have a stable internet connection if you are writing from home (if you do not have access to stable internet, please contact your instructor). Examples of common software used by your instructors for exams include Moodle, Microsoft Word, etc. Exam Administrators will not be available to provide technology support during your exam.
Important note: you can only use one monitor during your exams. If you have multiple monitors, you must disconnect them for the duration of your exam.
Assistive technology:
If you have assistive technology as an approved accommodation, you must be able to access and use this technology independently. Exam Administrators will not be available to provide technology support during your exam. Examples of Assistive Technology include Read & Write and Dragon Naturally Speaking. If you require additional Assistive Technology training, please visit the Accessibility Guide (link here).
If you are writing your exam online from home:
Make sure your computer has a stable internet connection, a working microphone, and webcam. Please check that these work before your exam day. If you anticipate your internet connection will cause problems during your exam, please let us know at the time of booking.
Plan your time!
Note: If your exam is 2 hours long, for example, set aside at least 2.5 hours in your personal schedule; it is good practice not to schedule your exam appointment too close to other activities you might have scheduled for yourself that day. Your exam may not start right on time, or, if you are writing online, you may experience a technical issue that may increase the time it takes to complete your exam.