780-482-4357 (HELP)

The 24-hours Distress Line is available 7 days a week

The Distress Line provides confidential, non-judgmental and short-term crisis intervention, emotional support and resources to people in crisis or distress. We also support family, friends and caregivers of people in crisis.

Our Distress Line Service provides:

• Crisis Intervention
• Suicide Prevention
• Family Violence Prevention
• Emergency Intervention and Response
• Emotional Support
• Community Resource Referral

When you reach out we will:

• Listen to your situation
• Provide emotional support
• Explore options with you
• Connect you with local resources and referrals

During times of high demand, it may take a while to connect to a listener. Please stay on the line or try again later.

If you or someone you love is in immediate danger, call 911.

Download Frequently Asked Questions

Online Crisis Chat is a safe, 100% confidential, one-on-one conversation with a Support Team member.

It’s not always easy to pick up the phone and talk to someone else about your problems. Sometimes it’s easier to talk over chat. This service gives you the chance to work through what you want to say before you type it, and you can take your time to really digest the information as it comes across on the screen.

We created the Online Crisis Chat because we wanted to make sure that people could get in-touch with us through whatever means they were most comfortable with.

Live crisis chat is available:

• Sunday: Noon to 4:00PM (MST)
• Monday: 6:00PM to 10:00PM (MST)
• Tuesday: 6:00PM to 10:00PM (MST)
• Wednesday: 6:00PM to 10:00PM (MST)
• Thursday: 6:00PM to 10:00PM (MST)
• Friday: 6:00PM to 10:00PM (MST)
• Saturday: Noon to 4:00PM (MST)

Please note: all chats end at the specified times. Chat times may vary depending on staffing availability.

The Canada Suicide Prevention Service

Need help? Connect with our responders now

Call 1.833.456.4566
Available 24/7/365

Send a text to 45645
Available 4pm - Midnight ET
Standard text messaging rates apply

The Police and Crisis Response Team (PACT) is an Edmonton Police Service partnership with Alberta Health Services' Access 24/7. EPS PACT constables are paired with a mental health therapist from AHS Access 24/7, Addiction and Mental Health. The mental health therapist and the police officer from PACT work together to assess the client's mental health needs and determines the appropriate action (in line with the Mental Health Act and the Criminal Justice System) to support their client.

The Crisis Response Team can be reached at 24/7 at (780) 424-2424.